This course focuses on two key competencies that any professional who occupy leadership positions in the company must have, that are the realization of effective communication and understand the complex nature of emotional intelligence and competences derived.
According to the results of a survey that the American Management Association periodically does to the managers of the world leading companies, one of the key skills of any professional is the ability to communicate, motivate and convince.
Sell a project to clients or to the board of directors committee itself; to report to superiors in an effective way, transfer clear information to the teams, motivate them to achieve results or introduce changes, making presentations at annual conventions; participate as an “ambassador” of the company to different forums; participate in conferences or television programs, convince investors or shareholders, or present the annual results are everyday tasks of any manager, regardless his / her sector
In addition, to manage is to achieve results through people, so we cannot ignore that the emotional component of everybody is a clear determinant of his / her values, attitudes and behaviours in the personal and professional aspects. In few words, in the form of managing and in the way they must be managed.
After completing the course the participant will be able to:
ENAE Business School is very conscious of the fact that every teaching institution is built by all and must be very careful about participant selection right from the very start by analysing their CV, qualification certificates, admission exam and through a personal interview of the student by the program director. Depending on the program, ENAE Business School carries out tests to evaluate language competence.
Most of our students come from the business world about 80% of ENAE’s students are graduate professionals and executives who wish to update their knowledge and improve their skills. These students come from different academic backgrounds mostly engeneering, business, law, economics, communication and humanities.
We encourage young and talented graduates with entrepreneur spirit to be involved in our programs as a fast track to achieve their goals in the business World.
1. Impact factors in a message
1.1 Studies by Albert Mehrabian
1.2 Communication and emotion
2. How to build a message
2.1 The rule of 3
2.2 The Aristotelian Triangle: Facts, Opinions, Emotions.
2.3 The inverted Pyramid and 6W
3. Body Language
3.1 What to do, what to avoid. Body posture, gaze, gestures and movement.
3.2 The physical involvement.
4. Sound Image
4.1 The ingredients of the Voice
4.2 Changes of pace
4.3 Use of Pauses
1. Related concepts with Emotional Intelligence
1.1 Profile of an effective manger
1.2 Concept of emotional intelligence
1.3 Major Emotions
1.4 Development of the brain
1.5 Personal and Social emotional competences
2. Personal Emotional Skills
2.1 Self – awareness
2.2 Self – Valuation
2.3 Self – Confidence
2.4 Adaptability versus promoting changes
2.7 Applied creativity
3. Social Emotional Competence
3.2 Capacity of relationship
3.4 Service orientation
3.5 Organizational awareness
3.6 Conflict management
4. Emotional factors in the management
4.1 Keys to press for an effective management
4.2 Intellectual capital of the company and its key components
4.3 Internal and external communication in organizations and their influence on the overall quality.
4.4 The chain of cost versus the chain of value
4.5 The why and what for of change
4.6 New challenges of leadership in today’s enterprise
Specified time period: This course has and extension of 20 contact hours at ENAE premises.
Timetable: This course is delivered on Wednesday and Thursday from 16:30 h. to 21:30h.
Place and Address:
Edif. ENAE. Campus Universitario de Espinardo 30100 Espinardo Murcia- Spain
Are you interested? Obtain the following benefits:
Price: 390 €
ENAE Business School offers the following discounts:
Partner companies of FUERM, their workers, and the members of Asociacion de Antiguos Alumnos of ENAE Business School will obtain a 10% of discount.
If the amount of the program is paid by your company through the credit offered by the Tripartite Foundation you may recover all or part of the amount of the program in ENAE Business School, discounting the amount to be credited for the payment of social insurance.
Part of the amount paid of our training programs, in-person and In Company, could be recovered through the Tripartite Foundation (only Spanish companies).
Ask us for more information. We make the process for obtaining the discounts to all those students who request it, at no additional cost to your training.
This program is part of a Master that has limited availability. Taking this course will provide you great oportunities for expanding your professional networks. Final admission decision is reserved to ENAE Business School on the basis of prerequisites established for the course, room availability and specific group profile required.