Operation Management


In this course the participant will get an overview of the entire supply chain and know the main aspects of the areas related to the flow of materials in a company as well as the associated information.

These areas (supplying, production and storage etc) are directly involved in achieving a good level of customer service at the lowest possible cost, an important factor in the competitiveness of any organization and the good image of it.

Knowledge of the operating cost of a business (start – up of ordering, storage, transportation, etc ) and especially the feared “hidden costs” is crucial as a first step in taking measures and actions in to reduce them, obtaining advantages from our competitors, especially in the current situation of trade dwindling trade margins.

Also, deepen the comprehensive view of operations is essential to successfully perform that good customer service and the mentioned reduction of costs.


Goals and Student Profile


After completing the course the participant will be able to:

  • Understand the concept of comprehensive and global supply chain, functions and scope of the management operations and its interrelationships with other areas of the company.
  • Understand the main concepts of supply and the main models of inventory management, in order to ensure a good level of service with the lowest cost of storage and orders possible.
  • Be able to identify the major teams that often exist in a store knowing their characteristics, constraints and main uses, consistent with the internal flows of materials and the logistics of the stored products.
  • Know generally the major cost elements of transportation whether this function is outsourced or not, as well as the main types of vehicles to drag and capillary distribution.

Student Profile

ENAE Business School is very conscious of the fact that every teaching institution is built by all and must be very careful about participant selection right from the very start by analysing their CV, qualification certificates, admission exam and through a personal interview of the student by the program director. Depending on the program, ENAE Business School carries out tests to evaluate language competence.

Most of our students come from the business world about 80% of ENAE’s students are graduate professionals and executives who wish to update their knowledge and improve their skills. These students come from different academic backgrounds mostly engeneering, business, law, economics, communication and humanities.

We encourage young and talented graduates with entrepreneur spirit to be involved in our programs as a fast track to achieve their goals in the business World.



1. Concept, goals and scope of management operations at the company

2. ntegral vision of management operations. Supply chain management.


1. Supplying and purchasing function within the company

2. Key concepts in supplying: reorder point, safety stock, etc.

3. Inventory management models:

          3.1 Model of variable frequency and fixed order quantity.

           3.2 Model of fixed frequency or variable order quantity.

4. Physical count of inventory.


1. Global production Plan. MRP (Material Requirement Planning)

2.Productivity and efficiency of our facilities. OEE

3. Actions to improve the efficiency of production facilities.


1. Logistical aspects of the products

2. Packaging. Logistic analysis

3. Zoning Design and warehouse

4. Methods of storage and warehouse equipment


1.Transmission and distribution functions. Classification

2. Main types of vehicles.

3. Vehicle Maintenance costs.

4. Outsourcing of transportation. Guidelines.

5. OTIF indicator level of service.


Degree in Industrial Engineering, Technical University of Cartagena. General Manager Program, IESE Business School. Master's Degree in MBA Executive, ENAE Business School. Master's Degree in CPIM: Basics of Supply Chain Management ESRM (USA).
Industrial Engineer at Universidad Politecnica of Valencia. Master in Agroalimentary Business Administration at United Nations Educational Scientific and Cultural Organization (UNESCO). PhD in Business Management and Economics, University of Almeria.
More details
Professor in the Business Organization at Universidad Politecnica of Cartagena, at the Industrial Engineering School and Telecommunications Engineering School. Professional experience as Head of Logistics at Cofrusa, in the Logistics Department at Hero Spain and as Organization Director at Artemol. He is currently the CEO of his own companies. Author of scientific publications on specialized magazines. He has participated in several international and scientific conferences

Specified time period and Place

Specified time period:  This course has and extension of 20 contact hours at ENAE premises.

Timetable: This course is delivered on Wednesday and Thursday from 16:30 h. to 21:30h.

Place and Address: Edif. ENAE. Campus Universitario de Espinardo 30100 Espinardo Murcia- Spain

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Theoretical presentations alternated with practical exposure so as to see their relationship with results in business. The interrelation between theory and practice is a methodology in which students must be involved. This methodological issue will be used for both business executives and professionals, and for recent graduates who want to join the same course.

Several case studies are sent from those that companies have been facing in real life for students, with the relevant knowledge acquired, to do the analysis between the different lines of action that may arise and choose the one considered more realistic and adjusted to the case. The student should become accustomed to making decisions and understand the implications of them.

Case studies and readings will be sent to participants through the virtual campus. At the same time chat forums or debate centres may be created on campus or virtual in which the views of the participants will be contrasted. . These tools will be used by the students to contrast their different points of view.

Virtual Campus is a tool that allows a much more fluid relationship between students and teachers at personal and on line level.

Teaching the course will take into account how the student intends to apply the knowledge acquired to the final project at the end of the Master.

Terms of Payment and Scholarships

Are you interested? Obtain the following benefits:

Price: 390 €

ENAE Business School offers the following discounts:

Partner companies of FUERM, their workers, and the members of Asociacion de Antiguos Alumnos of ENAE Business School will obtain a 10% of discount.

See if your company is a member of FUERM and ENAE


If the amount of the program is paid by your company through the credit offered by the Tripartite Foundation you may recover all or part of the amount of the program in ENAE Business School, discounting the amount to be credited for the payment of social insurance.

Part of the amount paid of our training programs, in-person and In Company, could be recovered through the Tripartite Foundation (only Spanish companies).

Ask us for more information. We make the process for obtaining the discounts to all those students who request it, at no additional cost to your training.

Admission Process

This program is part of a Master that has limited availability. Taking this course will provide you great oportunities for expanding your professional networks. Final admission decision is reserved to ENAE Business School on the basis of prerequisites established for the course, room availability and specific group profile required.


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