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Skills for International Business I

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CONCEPTOS
CLAVE
1
FIRST ON-LINE CONFERENCE
2
SECOND ON-LINE CONFERENCE
3
PRINCIPLES FOR MANAGING PEOPLE
4
MANAGING PEOPLE AND NEGOTIATING
Matrícula
Categoría:

Estrategia, Habilidades Directivas y Organización

Edición:IV
Inicio: 23/11/2023. Plazo de inscripción cerrado hasta la próxima edición.
Fin Preinscripción: 23/11/2023
Precio: 431€

Información

COURSE DESCRIPTION

Skills for International Business covers the main techniques, attitudes, concepts and ideas that a manager should develop to take full responsibility over other people’s work and gain a better approach towards customers. Although managers should develop such skills over the time, it could be said that they will not cover their function properly if they don’t acquire a series of abilities. This aspect of the course includes, somehow, the whole substance of which an MBA is meant to be, as it prepares the students to accept greater challenges in the organizations they are set to work with.

This Subject is intended to provoke a direct impact on personal maturity, as a result of thinking and acting in a certain way, according to our personal characteristics.

This part of the course will help the students to set a basis for the development of their own personal skills and, where appropriate, to identify those behaviours that can be harmful for their professional career in the future. In short, it aims to help them to develop a style of behaviour that will help them to make and implement the right decisions for leading people in an organizational environment.

The course leads to clearly differentiate three steps in people management, such as: Manager (based on authority), Leader (based on motivation) and Coach (based on communication). From a practical standpoint, the development of these behaviours is aimed at increasing our influence over collaborators, superiors and peers, and therefore to positively influencing the organization.  

OBJECTIVES

  • Identify the importance, impact and handling of emotions and feelings in human relationships.

  • Become aware of the importance of decision making.

  • Learn to be proactive and problem solving.

  • Identify the visual and sound factors that influence their high impact communication.

  • Use the most appropriate format(s) and resources for the purpose of their communication.

  • Develop techniques and learn tools to convince and persuade.

PROGRAM DATA

Duration: The course lasts 30 teaching hours. From 23 November until 24 November. 

Modality: The course is taught 100% online, combining live classes, where you can interact with the teacher and your classmates, and videoconferences. You will also have the recordings at your disposal on CANVAS, our virtual campus.

Course subsidized by FUNDAE.

Headquarters: ENAE. University Campus of Espinardo 30100, Espinardo, Murcia.  

PROFESORES

MÓDULOS

FIRST ON-LINE CONFERENCE
  • Adaptive Thinking

  • Decision making

  • Emotional Intelligence

  • Interpersonal influence

  • Initiative and problem solving

  • Creativity and autonomy

SECOND ON-LINE CONFERENCE
  • Verbal and non-verbal communication in different environments

  • International Business Terminologies

  • Convincing and persuading through our message

  • Intercultural protocols and trade features

  • Networking skills development

PRINCIPLES FOR MANAGING PEOPLE (First On-Site Class)

First Class

  • Managing our Personal Circle of Influence
  • Rules for Managing People
  • Setting goals to collaborators
  • Delegation and contribution to company results
  • Managerial Styles

Second Class

  • Managing our own behaviour.
  • The Filter
  • The Iceberg Laws in Human Communication  
MANAGING PEOPLE AND NEGOTIATING (Second On-Site Class)

First Class

  • Supervision and Human motivation
  • The Power of Recognition
  • How can we increase our employees motivation?
  • Effective Felicitations
  • Which achievements should we congratulate?
  • The Appraisal Interview
  • How to conduct the interview
  • The Appraisal Interview preparation
  • The Appraisal Questionnaire
  • What should a Manager know about his or her employees?
  • How to help our Collaborators to rectify their behaviour without being invasive
  • Three cases for working
  • Correction Scheme
  • How to prepare corrections
  • Controlling our Filter when correcting
  • Seven questions we should ask ourselves before making a correction

Second Class

  • Useful tips for Negotiation
  • How should we attend customer complaints  
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